Frequently asked questions

Your Queries, Our Solutions: Dive into Our FAQ Database

Payment is taken during the checkout process when you pay for your order. The order number that appears on the confirmation screen indicates payment has been successfully processed.

For any technical difficulties you are experiencing with our website, please contact us at our support team.

We accept Paddle and Coingate. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

Yes, your subscription will automatically renew until you cancel it.

Scheduled delivery orders can be cancelled 72 hours prior to your selected delivery date for a full refund. Parcel delivery orders cannot be cancelled, however, a free return label can be provided upon request.

Locate the item from Your Orders. Select Return/Refund status.

All successful order transactions will receive an order confirmation email once the order has been processed. If you have not received your order confirmation email within 24 hours, check your junk email or spam folder. Alternatively, log in to your account to check your order summary.

If you are having issues with a promotion code, please contact us.

We are committed to quality products. For information on the warranty period and warranty services, visit our Warranty section here.

Stay in the loop

Join our newsletter today and be the first to receive updates on new content, special offers, and exclusive insights.